The Employee Experience : How to Attract Talent, Retain Top Performers, and Drive Results

The Employee Experience How to Attract Talent, Retain Top Performers, and Drive Results

Mostrar otras versiones (1)

Ever notice how companies with the best service also have the happiest employees? That’s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really . Instead, focus first on creating a better employee experience, or EX. Your employees interact with...

Descripción completa

Detalles Bibliográficos
Otros Autores: Maylett, Tracy, author (author), Wride, Matthew, author
Formato: Libro electrónico
Idioma:Inglés
Publicado: Hoboken, New Jersey : Wiley [2017]
Edición:1st edition
Materias:
Personnel management.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630101906719
Tabla de Contenidos:
  • Introduction
  • Great expectations
  • You're digging in the wrong place
  • The expectation gap
  • Ask your doctor about expectation alignment dysfunction
  • An intentional framework
  • Three contracts
  • The brand contract
  • The transactional contract
  • The psychological contract
  • Trust
  • Moments of truth
  • Magic
  • Building the extraordinary.

Ejemplares similares