Perfect phrases for office professionals : hundreds of ready-to-use phrases for getting respect, recognition, and results in today's workplace
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME As an office professional, you are the point person for critical day-to-day activities. That means effective communication with your manager and internal and external stakeholders is key to the success of your office and organization. Perfect Phr...
| Otros Autores: | , |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified]
McGraw Hill
2011
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| Edición: | 1st edition |
| Colección: | Perfect Phrases
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629516406719 |
Tabla de Contenidos:
- Cover
- Contents
- Foreword
- Preface
- Introduction: It's a New World Out There
- Chapter 1 Perfect Phrases to Establish Yourself in Your New Role
- Perfect Phrases to Introduce Yourself to a New Manager
- Perfect Phrases to Forge a Manager/Admin Partnership
- Perfect Phrases to Relate Your Best Work and Communication Style
- Perfect Phrases to Discover Your Manager's Preferred Work and Communication Style
- Perfect Phrases to Establish Your New Role with All Levels of Employees
- Perfect Phrases to Collaborate with Other Office Professionals
- Perfect Phrases for Questions About and Comparisons with Your Predecessor
- Perfect Phrases to Initiate Meaningful Small Talk
- Chapter 2 Perfect Phrases to Manage Inevitable Learning Curves
- Perfect Phrases to Ask for Help Getting Oriented
- Perfect Phrases to Handle Questions You Can't Answer
- Perfect Phrases to Let People Know You're New
- Perfect Phrases to Request More Detailed Explanations
- Perfect Phrases to Clarify Office Jargon
- Perfect Phrases to Get Support from People Who Know Your Job
- Perfect Phrases to Admit Mistakes and Look Good in the Process
- Perfect Phrases to Admit You Are in Over Your Head
- Perfect Phrases to Apologize Without Groveling
- Chapter 3 Perfect Phrases to Establish Communication Agreements
- Perfect Phrases to Establish Communication Agreements with Your Manager
- Perfect Phrases to Establish Communication Agreements Within Work Groups
- Perfect Phrases to Arrange for Regular Meetings with Your Manager(s)
- Perfect Phrases to Assure That You Are Consulted on Decisions That Affect You
- Perfect Phrases to Discuss Solutions to Communication Breakdowns or Confusion
- Perfect Phrases to Explain Special Communication Needs
- Perfect Phrases to Adapt Communication Modalities to Preferred Styles.
- Perfect Phrases to Select the Best Communication Technologies
- Perfect Phrases to Get the Focused Time You Need
- Chapter 4 Perfect Phrases to Manage Managers
- Perfect Phrases to Correct a Manager's Mistakes
- Perfect Phrases to Get a Manager to Admit Mistakes
- Perfect Phrases to Break Bad News to a Manager
- Perfect Phrases to Organize Your Manager
- Perfect Phrases to Get Your Manager to Learn and Use the Latest Technologies
- Perfect Phrases to Challenge Questionable Decisions
- Perfect Phrases to Get Your Manager to Make You Look Good
- Perfect Phrases to Summarize Information
- Perfect Phrases to Get Your Manager to Prioritize Your Work
- Perfect Phrases to Suggest That Your Manager Ask for Help
- Perfect Phrases to Get Managers to Manage Rather than Abdicate
- Perfect Phrases to Give Advice to Managers
- Chapter 5 Perfect Phrases to Manage Multiple Managers
- Perfect Phrases to Clarify Your Role in Multiple-Manager Relationships
- Perfect Phrases to Get Multiple Managers to Collaborate When Delegating
- Perfect Phrases to Get Multiple Managers to Agree on Your Priorities
- Perfect Phrases to Address Late, Inaccurate, and Incomplete Projects
- Perfect Phrases to Get Yourself out of the Middle of Multiple-Managers' Conflicts
- Perfect Phrases to Address Managers Who Bypass the System
- Perfect Phrases to Clarify Communication Pathways Among Multiple Managers
- Perfect Phrases to Handle Confidentiality with Multiple Managers
- Chapter 6 Perfect Phrases to Deal with Sticky and Unethical Situations
- Perfect Phrases to Address Disrespectful Manager Behavior
- Perfect Phrases to Address Inappropriate Manager Behavior
- Perfect Phrases to Respond to Unethical Requests
- Perfect Phrases to Respond to Unethical Behavior
- Perfect Phrases to Deal with Your Manager's Family and Personal Requests.
- Perfect Phrases to Deal with Inappropriate Personal Requests from Your Exec
- Perfect Phrases to Address Requests Outside the Scope of Your Job Description
- Perfect Phrases to Balance Loyalties to Company, Manager, and Others (Including Clients and Board)
- Perfect Phrases to Sidestep Being in the Middle of Rumors, Gossip, and Conflict
- Perfect Phrases to Deal Compassionately with Employee Personal Tragedies
- Perfect Phrases to Manage, Defuse, and Resolve Conflict
- Chapter 7 Perfect Phrases to Optimize Work-Flow Procedures
- Perfect Phrases to Get Support for Developing Standard Operating Procedures
- Perfect Phrases to Identify Obstructive, Counterproductive Procedures
- Perfect Phrases to Suggest Changes for Existing Standard Operating Procedures
- Perfect Phrases to Get Buy-In for New Procedures and Procedure Changes
- Perfect Phrases to Simplify Systems and Procedures for Clarity
- Perfect Phrases to Communicate Protocol for Work Requests and Assignments
- Perfect Phrases to Establish Administrative Deadlines
- Perfect Phrases to Address Procedure Violations
- Perfect Phrases to Establish Priorities for Reporting to Multiple Managers
- Chapter 8 Perfect Phrases to Make Requests and Negotiate
- Perfect Phrases to Negotiate with Vendors
- Perfect Phrases to Negotiate Assignments
- Perfect Phrases to Ask for General Help and Assistance
- Perfect Phrases to Ask for Tech Help
- Perfect Phrases to Ask for Additional Office Help
- Perfect Phrases to Request Technology Upgrades
- Perfect Phrases to Ask for Office Equipment
- Perfect Phrases to Request Reasonable Accommodation
- Perfect Phrases to Ask for a Raise
- Perfect Phrases to Ask to Be Sent to Conferences and Receive Training
- Chapter 9 Perfect Phrases to Clarify Job Expectations
- Perfect Phrases to Differentiate Between Job Standards and Goals.
- Perfect Phrases to Clarify Job Description Content
- Perfect Phrases to Prioritize Job Activities
- Perfect Phrases to Align Your Job Priorities with Evaluation Procedures
- Perfect Phrases to Address Job Obstacles
- Perfect Phrases to Finesse Your Job Description
- Perfect Phrases to Enhance Your Job Responsibilities
- Chapter 10 Perfect Phrases to Clarify and Manage Assignments
- Perfect Phrases to Ask Questions to Clarify Work Assignments
- Perfect Phrases to Say Work Isn't Ready for Admin Input
- Perfect Phrases to Make Your Work Visible
- Perfect Phrases to Decline, Adapt, or Defer Assignments
- Perfect Phrases to Get Results Without Authority
- Perfect Phrases to Delegate Up
- Perfect Phrases to Eliminate Unnecessary Paperwork and Bureaucratic Hurdles
- Perfect Phrases to Get a Manager to See You're Stretched Too Far
- Perfect Phrases to Communicate the Scope and Challenges of an Assignment
- Chapter 11 Perfect Phrases to Be the Office Innovator
- Perfect Phrases to Offer Training and Coaching
- Perfect Phrases to Train and Coach Gracefully
- Perfect Phrases to Suggest New Opportunities
- Perfect Phrases to Express Opinions
- Perfect Phrases to Recommend Initiatives
- Chapter 12 Perfect Phrases to Bring Out the Best in Everyone
- Perfect Phrases to Promote Interdepartmental Communication
- Perfect Phrases to Get Office Members to Work Collaboratively
- Perfect Phrases to Encourage and Empower Office Members to Be Self-Sufficient
- Perfect Phrases to Address Company Layoffs and Terminations
- Perfect Phrases to Manage Emotions
- Chapter 13 Perfect Phrases to Speak for Your Manager
- Perfect Phrases to Get Your Manager to Authorize You to Speak on His or Her Behalf
- Perfect Phrases to Get Your Manager to Stop Undermining Your Authority.
- Perfect Phrases to Get Your Manager to Credential You to the Rest of the Office
- Perfect Phrases to Get Others to Come Directly to You
- Perfect Phrases to Gracefully Inform Someone of Your Manager's Mistakes
- Perfect Phrases to Make Your Manager Look Good
- Perfect Phrases to Address Complaints and Criticisms About Your Manager
- Chapter 14 Perfect Phrases for Professionalism and Empowerment
- Perfect Phrases to Determine and Expand Your Empowerment Level
- Perfect Phrases to Establish Peer Regard with Your Manager's Colleagues
- Perfect Phrases to Get Others to Respect Your Profession
- Perfect Phrases to Get Others to Respect Your Professionalism
- Perfect Phrases to Get Others to Refer to Your Position Appropriately
- Perfect Phrases to Request Advanced Training or Education
- Perfect Phrases to Ask for Support in Obtaining Professional Certification
- Chapter 15 Perfect Phrases for Career Management
- Perfect Phrases to Identify Your Career Path
- Perfect Phrases to Request Strategic and Interesting Assignments
- Perfect Phrases to Tie Your Job Functions into Your Career Path
- Perfect Phrases to Tie Your Career Goals into Your Manager's Best Interests
- Perfect Phrases to Position Yourself for Promotions
- Perfect Phrases to Request a Raise or More Responsibilities
- Perfect Phrases to Get a Manager to Give You Due Credit
- Perfect Phrases to Network for Career Advancement
- Perfect Phrases to Explain When Your Loyalties Have Changed Due to Promotion
- Perfect Phrases to Find a Good Mentor and Develop a Mutually Rewarding Relationship
- Perfect Phrases to Gracefully Leave a Job, a Manager, or a Work Team
- Perfect Phrases to Deal with a Demotion or Loss of Status
- Perfect Phrases to Address Getting Passed Over for a Promotion
- Perfect Phrases to Get Support for Involvement in a Professional Association.
- Conclusion: Office Professionals Can't Afford to Play Small Anymore.
