Building engaged team performance align your processes and people to achieve game-changing business results
Harness the Power of Your Most Valuable Resource— Your Workforce! Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula. Building Engaged Tea...
| Otros Autores: | , |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York, New York State :
McGraw-Hill Education
2011.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628284006719 |
Tabla de Contenidos:
- Engaged team performance at a glance
- "As the pendulum swings" : a brief history of adventures in business
- From the outside in: understanding the customer experience
- Individual goals : what you measure is what you get
- Is it process or performance? Both!
- Changing process : the GPS story and the power of lean six sigma
- Power to the people : facilitation and the "cycle of change"
- The right performance metrics : effectiveness and efficiency
- Team goals
- The fluid organization of the future : making the transformation to ETP
- A few words about generations in the workforce : expectations, rewards
- The new age of collaboration : new paradigms in organization and competition
- Eight steps to deploying engaged team performance in your organization
- The role of senior leadership in enabling ETP
- Breakthrough : the future of engaged team performance.
