The Service Pro Creating Better, Faster, and Different Customer Experiences
This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the busi...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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Amherst :
HRD Press
2003.
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| Edición: | 1st edition |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627679906719 |
