The business of IT : how to improve service and lower costs

The business of IT how to improve service and lower costs

Drive More Business Value from IT… and Bridge the Gap Between IT and Business Leadership Apply business practices throughout IT to optimize budgets and improve ROI Create higher satisfaction and more realistic expectations for IT throughout the business Written by two leading IBM experts on bringing...

Descripción completa

Detalles Bibliográficos
Autores principales: Ryan, Robert (-), Raducha-Grace, Tim (Autor)
Autor Corporativo: Books24x7, Inc (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Upper Saddle River, N.J. : IBM Press c2010
Edición:1st edition
Materias:
High technology industries > Management.
Success in business.
High technology industries > Management
Success in business
Management
Management Styles & Communication
Business & Economics
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627577206719
Tabla de Contenidos:
  • Improving service and lowering costs
  • IT service lifecycle : improving business performance
  • Adopting IT service management using ITIL
  • IT financial management : the business of IT
  • IT business cases : realizing IT value
  • IT performance management : defining success
  • IT business skills : enabling customer outcomes
  • Success stories : improving service and lowering costs
  • Going forward.

Ejemplares similares