Award-winning customer service 101 ways to guarantee great performance
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to s...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM
c2007.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009626929306719 |
Tabla de Contenidos:
- Customers: delight your audience
- Performance: your role of a lifetime
- Planning: a good script begins with thoughtful consideration
- Communication: choose the right lines in the cript
- Leadership: great performances need great direction
- Preparation: things are going to change
- Training: learn your lines
- Teamwork: the actors make the cast
- Motivation: monitoring the process
- Feedback: rave reviews and poor reviews
- Meetings: on the spot rehearsals
- Conflict: every production has turmoil
- Commitment: take it from the top
- Quick tips: cue cards.
