Conversational intelligence how great leaders build trust and get extraordinary results
| Otros Autores: | |
|---|---|
| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
Brookline, MA :
Bibliomotion, Books + media
[2014]
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991006842559706719 |
Tabla de Contenidos:
- Introduction: Discovering a new intelligence
- pt. I. Conversational intelligence and why we need it
- 1. What we can learn from our worst conversations
- 2. When we lose trust, we lose our voice
- 3. Moving from distrust to trust
- pt. II. Raising your conversational intelligence
- 4. Challenges of navigating the conversational highway
- 5. Harvesting conversational intelligence using the wisdom of our five brains
- 6. Bringing conversations to life
- 7. Priming for Level III conversations
- 8. Conversational agility : reframing, refocusing, redirecting
- 9. A toolkit for Level III conversations
- pt. III. Getting to the next level of greatness
- 10. Leading with trust : laying the foundation for Level III interactions
- 11. Teaming up through conversational intelligence
- 12. Changing the game through conversational intelligence
- Epilogue: Creating conversations that change the world.
